If you are experiencing any technical performance failures, canvas layout bugs, or payment/billing issues, our support team is available to assist you.
Please reach out directly by sending an email detailing your issue to:
Tip: Please include your app version number and your device model in the email body so we can troubleshoot your issue as quickly as possible.
In compliance with Apple Store transparency guidelines, you may request the complete deletion of your local game progress, mastered question history, or personal identifiers at any time.
To request complete account data purging, please email us with the subject line "Data Deletion Request". All local identifiers will be wiped from our systems within 48 business hours.
Q: How do I restore my past purchases?
A: If you reinstall the app or change devices, from the paywall screen you can tap the "Restore Purchases" button. This will instantly validate your Apple ID against StoreKit rails and re-verify your full app unlock status without charging you again.
Q: Why am I locked out after a certain level?
A: The free journey segment completes once you cross the introductory question threshold. To unlock all remaining geographical milestone tiers and the full 500+ question active recall dataset, select "Unlock Full Game" from the paywall screen.